Hello, what can I book for you?
We all know stressed-out teachers hanging on the phone, all trying to reach our call centre in the same five minutes of their school break. Or endless conversations with parents to find a birthday party date. Finally, when everything is booked, the staff timetable organisation round starts and soon afterwards management urgently needs numbers and statistics... A never ending job.
How to handle this chaos!? Let’s talk about the pros & cons of online booking and reservation systems and how to get there. Not from the point of view of an IT-company, wanting to sell you an expensive tool – but from the inside perspective of organisers. We will each present our homemade systems and the remodeled cooperation with our customers (teachers & parents) they allowed. Together we will share ideas and wishes for a perfect booking tool. Because this we can already give away: there is always room for an even better tool!
Facilitator
Head of Educational Development
Session speakers
Deputy Head of Department, Museum Education
Settings (booking categories, slots & timetables)
Online booking & payment with our system (difference between groups and singular participants)
Statistic & filter functions
Employee organisation via database
The importance of defining our needs - thinking ahead
Concrete tips (Working with an external consultant - getting help in the process from experienced people - setting a budget e.t.c.)
Happy teachers - making it easy for them (in terms making it easy for us)
Happy staff - how the booking system influences the way we work.
Statistics
Change from a classical booking method into an online booking system.
Setting the reservation system - to streamline customer needs.
Cooperation with schools – development a database of contacts, road shows, special programs for different age groups.
Development a database of contacts - the target group of children 7-14 years
Creating a powerful resource management tool with simple yet effective functions like resource grouping. Using analytic software to understand the bookers needs and to better the experience for the end user. Could building partnerships with other Science Centers lower costs and help development of a shared booking system?
