What happens when a) you ask an angry visitor to solve the problem they’re complaining about?; b) when you ask young people who never visit the museum to guest curate the entry feature of your newest high-profile gallery?; c) when disability advocacy groups lead training for exhibition teams who are preparing to deliver sensitive content to mass audiences? These short examples of ‘losing control’ from the Science Museum London will be followed by a speed-dating style format where all audience members participate