How can communication with your visitors strengthen their visit and your brand? Authentic hospitality is extremely important for science organisations to give visitors an unforgettable experience and to have more fun in your everyday work. The art of giving people the feeling that they are welcome goes beyond simple 'good service'.
This session will share some best practices to inspire you and your teams. We’ll start with an ice-breaker to get to know each other and explore our own experiences with hospitality, followed by best-practice presentations from our speakers. Come and listen to lots of tips & tricks, useful advice and easy to copy examples to inspire and make your organisation even more hospitable.
Facilitator
Session speakers
Customer Experience Manager
Tartu
Estonia
Elina wil start her presentation with the importance of happy workers. She will share the experiences AHHAA had with visitors for example in the ticket office and exhibition halls. Secondly she shall talk about the lack of information that can lead to unpleasant situations and leaves a bad impression on visitors. She has a lot of interesting and fun stories to tell about hospitality and good customer service.
Manager Hidrodoe
Herentals
Belgium
Hilde will talk about the importance of authentic hospitality in your organisation. She will give you a lot of inspiration with best practices from Hidrodoe, tips & tricks and easy to copy examples.
She will connect you with other participants to learn from each other experiences. And last but not least she will set up an ‘exhibition’ about hospitality in your organisation together with all the participants.
PR Coordinator – Exhibitions Programme
Cankarjev dom
Ljubljana
Slovenia
Tina will give the participants inspiration about hospitality and how they can bring it into their organizations. She will show best practices from her workfield the Cankarjev dom in Ljubljana, a cultural and congress centre.